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Achivement

Key Strategies

 

 

 

What we offer:

Throughout these years Al-Malek Group has become one of the leading sales agents in Kuwait for both on-line and off-line carriers. Our annual sales are in excess of 9.8 million Kuwait Dinars (approx USD $ 32.5 million) at present. The major shares come from the following airlines - Kuwait Airways, Sri Lankan Airlines, EK, GF, IC, XY, KLM, BA, RJ, QR, MS, WY, EY. We have certificates and awards from various airlines confirming our sales performance.

 

Al-Malek Group comprises of the following divisions:

Passengers: Al-Malek and Makkah Travels is an IATA agent in Fahaeel area, far from Kuwait city surrounded with industries and factories. This office handles all types of ticket reservations for passengers traveling from Kuwait to any destination in the world. We have agreements with all airlines operating from Kuwait (BSP).

Tours: Hotel reservations, organizing different types of tours such as educational, conferences, medical etc., with an assurance of world class service.

Staff: Al-Malek Group has a total of 75 staff members who are fully qualified and experienced in their respective fields. These include counter staff, office supervisors, office managers and others who are in service with us from 1 – 10 years.

Corporate Travel Agency: Al-Malek is specialized in corporate travel business where more than 50% of our travel business clients are corporate customers.

 Al Malek is an IATA/ASTA Travel Agent

Internationally recognized and registered.

Ticket Delivery

We offer you ticket delivery service at the most convenient place of your choice.

Normal Services Practices

Following are some of our normal service practices such as ticket delivery, 24 hours emergency services, airport assistance etc.,

Major Corporate Accounts

Dealing with major corporate accounts in Kuwait reflects our credibility and business stability. Major accounts such as Kuwait Oil Corporation, Al Ghanim & nass Co., Al Khorayef Com, Abd Al Ghany al Shamasi est. Proxil co. al Gail co. Clubs (Fahaeel, Al Shabab, Al Sahel, Al Hejen) Fahaheel Sports Club, Gulf Cleaning Co. etc.,

Emergency Travel Procedure

We have a dedicated staff member who will be responsible to attend to your emergency request in professionalism and competence.

Among the “Top Five” travel agents in Kuwait

Providing superior travel related services and in maintaining very unique and strong relationships with most of the major airlines in Kuwait.

Strong Tours Department

To reserve hotel rooms and auto hires globally, and for travel insurance as well as many other travel-related products, the local travel trade depends on Worldwide Hotel Reservations Company, the preferred online wholesaler in Kuwait.

For the Al Malek Group, a travel agency isn’t about booking reservations and selling holiday packages… it’s about delivering a tailored travel management service to every client while providing cost savings and firsthand knowledge that translates into customer satisfaction. Our customized approach requires that we focus on you, your needs and expectations, and that we deliver a totally satisfying experience that earns us the right to be your travel management company for a lifetime.